100%
Call Coverage
30+
Languages
92%
AI Accuracy
GDPR
Compliant
1%
manual review rate
If you're reviewing 1% of your calls, what are you missing?
Most call centres manually review only a small fraction of their conversations. Thousands of calls go unanalysed every week. As a result:
- You don't know how your agents really perform
- You catch customer issues only after they escalate
- You can't replicate what your top agents do differently
- You're guessing at training needs
How It Works
Connect
Plug Duet into your existing call centre stack in minutes. Works with cloud PBX and call centre platforms such as Netgsm, Bulutfon, Call Center Studio, Alotech, Vodafone Business, Turkcell, Türk Telekom, and more.
Analyse
Every conversation is transcribed automatically. AI detects agent tone, customer emotion, topics covered, and compliance breaches in seconds.
Act
Managers see trends in the dashboard. Agents get personalised coaching. Customer quality scores flow into your CRM.
100%
call coverage
24/7
real-time
Quality, coaching, and insight in one platform
Automatic Call Scoring
Every conversation is scored on tone, empathy, resolution, and compliance — automatically. No more manual QA forms.
Customer Sentiment Analysis
Detect dissatisfaction in a customer's voice before they file a complaint. Predict churn risk early.
Real-Time Agent Coaching
Agents receive personalised feedback during or right after the call.
Topic & Trend Detection
Which topics are spiking? Which complaints repeat? Duet auto-clusters every theme that comes out of your calls.
Compliance Monitoring
Were the required disclosures said? Were prohibited phrases used? Duet checks every call automatically.
Manager Dashboard
Compare performance across teams, agents, and time periods. Your whole operation on one screen.
The platform that listens to the customer, not just the agent
Most call analytics tools only listen to the agent. Duet listens to both sides of every conversation — because quality is the harmony between them.
Agent Side
- Speech rate and tone
- Empathy and active listening scores
- Process compliance
- Knowledge gaps
- Coaching suggestions
Customer Side
- Satisfaction prediction
- Early frustration signals
- Intent classification (complaint, purchase, cancellation)
- Churn risk
- Predicted post-call NPS
“With Duet, we saw our team's real performance for the first time. Even in the first phase we spotted and fixed our mistakes, and increased our sales by 12%.”
Şakir Şahin
Operations Director · arsaVev
For every industry, every call
Customer Service
Improve resolution quality, shorten handling times, make agent training data-driven.
Sales Centres
Learn what your top sellers do differently. Spread the conversation patterns that close deals across the team.
Collections
Guarantee compliance, catch agents using aggressive tone, predict the customer's real payment intent.
Insurance & Finance
Auto-check whether regulatory disclosures were made on every call. Catch mis-selling early.
Healthcare
Monitor empathy and process compliance in patient calls, audit accuracy of shared information.
Works with your existing stack
You don't have to switch systems. Duet connects to the call centre platform and CRM you already use.
Security is not negotiable
Data Isolation
Your data is yours. No conversation is ever used to train another customer's model.
GDPR Compliant
Full GDPR compliance. EU and Turkey-resident data storage options available.
Human-in-the-Loop Validation
Supervisors evaluate the same calls alongside AI. The AI learns from them, and you validate AI outputs for guaranteed accuracy.
PII Redaction
Card numbers, IDs, phone numbers, and addresses are automatically redacted from transcripts.
Frequently asked
Yes. Duet supports transcription and analysis in 30+ languages, with models specifically tuned for each.
Yes. You can bulk-upload past recordings and run retroactive analysis. WAV, MP3, and most common formats are supported.
No. Customer data is never used to train any model. Your data is yours and is processed in an isolated environment.
That's your call. Most teams choose transparency and frame Duet as a coaching tool. We also help you navigate local notice requirements.
Duet is one of the few platforms that analyses both the agent and the customer side. Most tools only score agent performance; we also predict customer sentiment and intent.
Tomorrow, thousands more of your calls will go unanalysed.
Start this week. See what your team is missing in a 15-minute demo.
